Question 1

What is Fenestro?

Accepted Answer

Fenestro is a ready-to-use SaaS platform for fenestration manufacturers. It enables you to offer your clients an online custom fenestration configurator with integrated quotes, orders and payment.

Question 2

Who is Fenestro for?

Accepted Answer

Fenestro is for manufacturers and factories of fenestration products (PVC windows, aluminium, wood, entrance doors, glazed openings, etc.) who wish to digitise their sales process.

Question 3

Do I need technical skills to use Fenestro?

Accepted Answer

No, no technical skills are required. The platform is fully manageable via an intuitive visual interface.

Question 4

How long until I'm up and running?

Accepted Answer

Initial setup generally takes between 1 and 2 weeks, depending on the size of your catalogue. Our team supports you throughout the process.

Question 5

How many step types are available?

Accepted Answer

Over 35 step types are available: dimensions, window type, colours, glazing, roller shutters, fly screens, and much more. Each product can have its own configuration journey.

Question 6

Is the price calculated in real time?

Accepted Answer

Yes, the price is recalculated instantly with each user choice. Each option can have a fixed price or a percentage modifier.

Question 7

Do clients see a visual of their fenestration?

Accepted Answer

Yes, an SVG visual is generated in real time based on the chosen configuration: number of casements, transoms, sills, proportions.

Question 8

How does online payment work?

Accepted Answer

Payment is integrated via Stripe. You can send a payment link by email or allow your clients to pay directly from their portal.

Question 9

Is the quote → order → invoice conversion automatic?

Accepted Answer

Yes, after a successful payment, the platform automatically creates the order and associated invoice.

Question 10

Can I generate PDF quotes and invoices?

Accepted Answer

Yes, quotes and invoices are automatically generated as professional PDFs.

Question 11

Can I use my own domain name?

Accepted Answer

Yes, with the Pro and Enterprise plans, you can connect your own domain.

Question 12

Is the platform responsive?

Accepted Answer

Yes, the interface is fully adapted for desktop, tablet and mobile screens.

Question 13

Which languages are supported?

Accepted Answer

Fenestro supports French, Italian, Spanish and German. Other languages can be added on request.

Question 14

Is my data secure?

Accepted Answer

Yes. We use HTTPS, JWT authentication, role-based route protection, and payment data is handled by Stripe (PCI DSS).

Frequently asked questions

General

Configurator

Payment & invoicing

Technical